Office Assistant

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Emergency Medical Services

January 08, 2026

January 20, 2026

$37,474 - $50,567

Full‑Time, 40 hrs/week, Non‑Exempt

Provides specialized technical and administrative support to the Office of Emergency Services (OES). Oversees general office functions for the department. Demonstrates professional telephone etiquette when answering and directing calls from the main OES telephone line, ensuring callers are routed to the appropriate personnel, and welcomes all external and internal visitors. Receives and responds to citizen’s complaints and compliments. Assists with invoicing and resolves billing inquiries.

Strong computer skills in Microsoft Office Suite particularly Excel and Microsoft Word. Knowledge of HIPAA and confidentiality regarding patient records and Human Resources functions.

• General knowledge of office or departmental procedures, methodologies and practices.
• Exhibits proficiency in spelling, punctuations, and specialized terminology; demonstrates the capability to proofread effectively.
• Has a solid understanding of office accounting and record keeping procedures, as well as mathematical principles and their application in the work environment.
• Ability to learn and apply a variety of guidelines applicable to the work process.
• Proficient in operating a variety of office equipment.
• Ability to work with people with courtesy and tact in performing public contact duties.
• Ability to record and compile information based on general guidelines.
• Ability to balance and reconcile figures.
• Ability to screen communications based on predetermined guidelines.
• Skilled at gathering and conveying information and instructions regarding the work process and procedures.
• Ability to learn to use specialized office equipment.
• May require ability to coordinate work of other support staff, student workers or volunteers.

Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

• Associates degree in Accounting, Business Administration, Human Resource and Finance preferred.
• Medical Terminology and Billing experience in a medical setting.
• Experience in working in a face‑paced environment.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

• None.

• None

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

May be required to work nights, weekends, holidays and emergencies (man‑made or natural) to meet the business needs of Durham County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their…