Facilities Coordinator

Job Summary

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. 35.00 per hour.

A Facilities Coordinator is an onsite role that supports various functions for the Experience Team. This individual will also be supporting projects from the broader team (Facilities, Culinary, Design & Construction) as needed. This position will work with many teams in the company which makes customer service a large part of the day to day work. This role reports directly to the Office Manager.

Our ideal candidate is a creative problem solver with high attention to detail, excellent communication skills, and a proactive approach to tackling issues. Most importantly, the right person for this role is someone who can navigate successfully between the big and small components of their work, and is ready and willing to roll up their sleeves to do what’s needed to get the job done.

You take pride in making our space both beautiful and functional, and know how important even the tiniest details are to making a space great.

• Partner with service providers and sellers while also having general oversight of daily office operations and deliverables in all areas of services including reception, facilities, culinary, onsite events, janitorial, mail and internal ticketing system.
• Work with the global facilities team to execute and document preventative maintenance processes in your office. You will be expected to utilize CMMS systems to coordinate and log PM’s.
• SLA adherence for work streams like Asana, Jira, PM’s, reactive maintenance and repairs.
• Coordinate with vendors to execute small facilities refurbishment and improvement projects while keeping the office managers looped in and updated on planned work and progress.
• Confidently prioritize projects and maintenance issues to ensure work gets resourced and completed in a timely and successful manner.
• Occasionally be on-call for weekend/evening/morning facilities projects and emergencies.
• Maintain detailed database of Square operations, equipment, furniture, rules and regulations, and work order processes.
• Maintain good working relationships with building management, building engineers and service providers (ranging from General Contractors to Furniture vendors to Pest Control).
• Develop and leverage positive working relationships with cross-functional teams.
• Be responsible for answering, monitoring, and closing office work orders and tickets in a timely manner.
• Manage various other vendors as necessary.
• Cross-train in all avenues of Office Experience teamwork (including Logistics and Purchasing, Events and Programs, etc.) and be prepared to cover responsibilities during team vacations.
• Manage and process all facilities related invoices ensuring they are paid in a timely manner.
• Assist Facilities Manager with reconciliation of the team facilities budget.

• Excellent, honest, and clear communication skills both written and verbal, and an ability to converse easily with anyone.
• Impeccable attention to detail.
• Proven ability to multitask and work well under pressure.
• Computer skills: strong familiarity with Apple products, Google suite and JIRA.
• Background with supporting facilities operations, 2-3 years of experience preferred.
• Experience using facilities ticketing tools.
• Proven project management experience and prioritization skills.
• Vendor management experience.
• Can-do attitude and the ability to solve a wide variety of problems creatively and quickly for any team.
• Flexible to navigate through a changing environment and SLA’s.
• Event execution experience, facility setup and breakdown, food and beverage coordination, troubleshoot basic AV issues.
• Customer service skills working with community partners, sellers and Square employees.

• Small-to-large office environment.
• Fast paced work environment.
• The noise level in the work environment is usually moderate.
• Exposed to a combination of normal office type environments and shop environments.
• Regularly exposed to dust, odors, oil, fumes, cleaning products and noise.

The physical demands described…