ABA Clinic Administrator - Durham, NC

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ABA Clinic Administrator - Durham, NC role at Kind Behavioral Health
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Kind Behavioral Health is a leading provider of Applied Behavior Analysis services in North Carolina and Georgia, dedicated to improving the lives of children with autism spectrum disorder (“ASD”). We provide life‑changing treatment to children with ASD, providing outstanding quality care, and delivering exceptional clinical outcomes, in an environment in which all are encouraged to THINK BIG, HAVE FUN, DO GOOD, and BE KIND.

We deliver treatment through individualized care plans, and target socially significant behaviors, enabling the clients we serve to lead more independent, fulfilling lives tarp.

Position Overview We are looking to add a Clinic Administrator in our Durham, NC clinic location (625 Morehead Ave, Durham, NC 27707) to assist with scheduling, patient services, administrative tasks, and ensuring a smooth clinic workflow. This is an entry‑level position with a great opportunity for growth. The ideal candidate is energetic, organized, self‑motivated, and is able to work comfortably without continuous oversight.

The Clinic Administrator will support with scheduling and serve as the face, the voice, and first impression  Clinic Administrator supports  community through planning social events and maintaining a clean and safe environment for our clients and team members. Required Experience & Essential Skills

• Entry‑level position.
• Experience in customer service.
• Some office experience; up to a year of office experience preferred.
• Experience working with children strongly preferred.
• Must спокойно comfortable working with children with special needs.
• Highly organized, self‑motivated individual with the ability to work comfortably without continuous oversight.
• Proactive and entrepreneurial self‑starter, with the ability to handle multiple projects in parallel.
• Unwavering focus on customer service and delivering an unparalleled client experience.
• Team player with the ability to work in a fast‑paced environment with a solution‑oriented mindset.
• Strong proficiency with Microsoft Office (Microsoft Word, Excel, and Outlook).
• Able to lift at least 25 pounds.

Roles/Responsibilities – Customer Service

• Serve as the face, the voice, and first impression of KBH.
• Be the initial point of contact with families seeking in‑clinic ABA services or in‑home services nearby.
• Greet clients at the vende desk in a professional and friendly manner.
• Ensure that all persons entering clinic maintain HIPAA‑required confidentiality and sign‑in upon entering.

Roles/Responsibilities – Clerical

• Manage email account, respond to administrative items in a timely and professional manner, and forward clinical questions to RBT supervisor or Clinic Supervisor, as appropriate.
• Answer phone calls and respond to voicemail messages accordingly (forward messages to staff, main office, etc.).
• Facilitate inquiry phone calls and participate in “warm hand‑offs” as needed.
• Manage office mailbox and distribution of mail to personnel.
• Maintain file and EMR organization under HIPAA regulations.
• Make copies, laminate documents, and send/receive faxes, as needed.
• Create materials for Clinical Staff to be used for clients during their programs.

Roles/Responsibilities – Facility Maintenance

• Ensure the clinic is ‘Tour Ready’ by completing routine walkthroughs (Daily, Weekly, and Quarterly).
• Maintain clinic appearance to reflect a professional, clean, and safe environment.
• Monitor periodic maintenance needs (plumbing, electric, handyman, etc.) and schedule services, as needed.
• Manage budget for community building and office supplies, conduct inventories of the clinic, and purchase necessary items.
• Uphold our cleanliness guidelines by ensuring clinic is being sanitized, organized, and deep cleaned.

Roles/Responsibilities – Clinic Level Support

• Support scheduling within the clinic for last minute and future scheduling needs to ensure client consistency.
• Manage Client Shadow opportunities to continue client service consistency.
• Work with Clinic Director to delegate  but the responsibilities above as needed.
• Support all Clinical Staff (RBT’s, BCBA’s, etc.) by assisting them when needed…