Used Car Sales Executive

Sales & Customer Service

• Greet customers, understand their vehicle needs, and provide professional guidance.

• Conduct vehicle walk-arounds, highlight features, and arrange test drives.

• Negotiate prices and close deals while maintaining high customer satisfaction.

• Build long-term customer relationships and follow up on inquiries and leads.

• Respond to online and in-person enquiries promptly and professionally.

Vehicle Knowledge & Presentation

• Maintain detailed knowledge of used car inventory, specs, pricing, and history.

• Ensure vehicles are clean, properly displayed, and ready for demonstration.

• Explain financing options, warranties, insurance, and value-added products.

Administrative & Documentation

• Prepare sales contracts, finance applications, and documentation accurately.

• Ensure compliance with dealership policies and relevant automotive regulations.

• Maintain customer records and update CRM systems.

Inventory & Market Awareness

• Assist in appraising trade-in vehicles and determining market-appropriate pricing.

• Monitor market trends, competitor pricing, and customer demand.

• Coordinate with the purchasing team to recommend stock requirements.

Targets & Performance

• Meet monthly sales targets and performance KPIs.

• Participate in promotions, marketing events, and dealership sales campaigns.

• Provide regular sales reports and updates to management.