Senior Sales Broker - Gateway Mall

Are you a driven sales professional with a passion for relationship-building and luxury investment products? Our client, a leader in rare coins and medallions, is seeking an ambitious Senior Broker to join their retail team.

As a Senior Broker, you will play a central role in guiding clients through their investment journey, growing your own portfolio of collectors, and delivering exceptional service in a premium retail environment.

Sales & Client Growth

• Use a diagnostic, relationship-driven sales approach aligned to company standards.
• Continuously prospect and identify new business opportunities through networking, events, research, referrals, and database mining.
• Review and advise on client collections to ensure they remain well-balanced and in line with company guidelines.
• Build long-term client relationships through consistent, value-driven engagement – not just transactional calls.
• Stay informed on global economic and political trends to effectively position products with clients.
• Remain up to date on all new product launches, pricing, and marketing materials.

Store Operations

• Ensure the store is open, fully operational, clean and visually aligned with the brand at all times.
• Deliver a superior client experience across in-store, telephonic and email interactions.
• Uphold all health, safety, security and hygiene standards.

Stock Management

• Conduct stock counts and safeguard all merchandise according to strict company procedures.
• Ensure accurate and attractive product displays.

Administration & Compliance

• Maintain accurate filing, CRM capturing, and store administration.
• Strictly adhere to all legislative and company policies, including CPA, FICA, 2nd Hand Goods Act, OHS, and Trade Exchange procedures.
• Ensure all transactions are processed accurately and in line with company standards.

General Duties

• Protect company assets and client-owned items.
• Keep the store neat, tidy and compliant with brand standards.
• Wear the company name badge at all times.
• Assist the Broker Manager with delegated responsibilities.

📌 Additional Expectations During quieter periods, you will:

• Conduct online research (including Linked In) to identify prospective clients.
• Call and qualify new leads, initiating long-term relationship journeys.
• Review client collections to identify opportunities for engagement.
• Ensure all admin, compliance and CRM tasks are fully up to date.

A high level of awareness and vigilance regarding suspicious behaviour is essential.
🌠 Critical Success Factors

• Meeting or exceeding individual monthly rare sales targets.
• Representing the company brand through professional appearance, communication and conduct.
• Delivering exceptional service aligned to the values of Know Your Customer, Operational Excellence and Above and Beyond.
• Maintaining full compliance with administrative and legislative requirements.

👤 Required Competencies

• Matric (Grade 12)
• Proven track record in sales with strong selling discipline
• Professional, well-groomed presentation
• Excellent verbal & written communication
• Strong relationship-building and networking skills
• Client-centric approach and a team-player mindset
• Resilience, drive, optimism and the ability to think on your feet
• Sound ethical judgement
• Proficient in Microsoft Office and CRM systems
• Willingness to learn, improve and follow through consistently

Please note that only suitable candidates will be contacted.