ISP Account Manager

Key Competencies

• Excellent communication, negotiation, and relationship‑building skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in CRM tools and Microsoft Office Suite.

• Drive sales of Fixed Line and Mobile ISP services through MTN’s channel network.
• Conduct cold calling and outbound engagement to generate new leads and convert prospects.
• Build and maintain a robust sales pipeline to support consistent performance.
• Identify and pursue new business opportunities, partnerships, and customer segments.
• Achieve and exceed monthly and quarterly sales targets.

• Build and maintain strong relationships with MTN channel partners and stakeholders.
• Coordinate product launches, promotions, and campaigns within the MTN ecosystem.
• Ensure all Channel funding is maximised to its fullest.

• Define and execute targeted sales campaigns to boost uptake of ISP services.
• Monitor campaign performance and adjust strategies to maximise ROI.
• Collaborate with marketing and product teams to align messaging and offers.

• Conduct customer needs analysis and present tailored solutions.
• Ensure high levels of customer satisfaction and retention.
• Resolve escalations and support service delivery coordination.

• Maintain accurate sales records, forecasts, and pipeline reports.
• Work closely with the finance team to ensure accurate billing, revenue tracking, and contract management.
• Provide regular feedback to leadership on market trends, customer insights, and competitive activity.

• Relevant Diploma or Degree in Sales, Marketing, Business, or a related field.
• Proven experience in ISP, telecom, or technology sales (Fixed Line and/or Mobile).
• Strong understanding of channel structure and operations (advantageous).