Collections Agent; FS - Night Shift

Job in Durban, 3611, South Africa

Listing for: Mr Price

Full Time position
Listed on 2026-01-12

Job specializations:

Retail
Customer Service Rep, Retail Associate/ Customer Service

Position: Collections Agent (FS) Mr Price Money - Night Shift

The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies.

Efficiently processing customer refunds, processing and reviewing account adjustments

Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.

Resolving client discrepancies and short payments

Accurately updating customers’ personal, employment and contact information to maintain their details

Effectively rehabilitating customers through excellent customer service standards

Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolve

What's in it for you?

Uncapped incentive when your targets are achieved

Learning and Development, and Career Growth opportunities within the Mr Price Group

All associates are entitled to up to discount on merchandise at Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.

Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service.

Grade 12

6 - 12 months experience in collections

Strong negotiation skills

Excellent communication skills

Knowledge of NCA requirements pertaining to collections and credit control

Understanding of the life-cycle of an account and the collection process

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