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Collections Agent; FS - Night Shift

Job in Durban, 3611, South Africa
Listing for: Mr Price
Full Time position
Listed on 2026-01-12
Job specializations:
  • Retail
    Customer Service Rep, Retail Associate/ Customer Service
Job Description & How to Apply Below
Position: Collections Agent (FS) Mr Price Money - Night Shift

The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies.

  • Efficiently processing customer refunds, processing and reviewing account adjustments
  • Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
  • Resolving client discrepancies and short payments
  • Accurately updating customers’ personal, employment and contact information to maintain their details
  • Effectively rehabilitating customers through excellent customer service standards
  • Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolve
  • What's in it for you?

  • Uncapped incentive when your targets are achieved
  • Learning and Development, and Career Growth opportunities within the Mr Price Group
  • All associates are entitled to up to discount on merchandise at Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
  • Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service.
  • Grade 12
  • 6 - 12 months experience in collections
  • Strong negotiation skills
  • Excellent communication skills
  • Knowledge of NCA requirements pertaining to collections and credit control
  • Understanding of the life-cycle of an account and the collection process
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