Team Leader; Food and Beverage

Responsibilities

• Ensuring internal Food and Beverage processes are followed.
• Ensuring that the Food and Beverage Department is adequately staffed for the shift.
• Responsible for managing the Food and Beverage staff during the shift.
• Ensuring internal Food and Beverage stock management processes are followed.
• Responsible for requesting front of house stock (Kitchen stock, bar stock, etc.) Manage and account for Food and Beverage inventory such as cutlery and crockery.
• Ensuring accurate front of house stock reconciliations after each shift to account for all front of house stock.
• Ensuring that the GAAP/POS system is always up and running during operational hours.
• Managing Food and Beverage resources during the shift.
• Observing and evaluating staff and work procedures to ensure quality service standards.
• Submitting stock requisitions to the Storeman to request front of house stock.
• Conducting a stock count after the shift and completing a stock reconciliation to report on and account for variances.
• Ensuring that all wastages and breakages during shift are disclosed and accounted for.
• Ensuring staff meal purchases are recorded and verifying the content and quantity.
• Ensuring cash management processes are followed.
• Ensuring shortages are addressed and recovered.
• Rostering staff taking into account busy periods, events and operating hours to ensure sufficient staffing.
• Managing staff conduct, discipline and performance; completing disciplinary actions/poor performance processes when required.
• Ensuring superior customer service and customer experience.
• Ensuring timely submission of daily, weekly, monthly Food and Beverage reports.
• Conducting a meeting before the shift starts to direct the team and provide a daily briefing; managing time of waitrons/bartenders.
• Working closely with the Food and Beverage Branch Manager to enquire about customer experience and improvement areas to attract and retain customers.
• Performing any other ad‑hoc duties that might be required.

• Valid Driver’s License (Advantageous).
• 1–2 years’ experience in a supervisory role within the Hospitality/Food and Beverage industry.
• 1–2 years’ experience in stock control.
• Use of the GAAP system.

Winning Form was founded in 1987 and has since grown to become a prominent brand in South Africa. Over the years, the Winning Form Group has expanded to include four other companies – Splash Out, Star Merchant, Star Bar & Café, and Racing Distribution – making it a large and dynamic brand with a wide range of expertise.

The Winning Form Group has created an environment where our Team can thrive. We believe in fostering a culture of collaboration, innovation, and excellence. Our Team is made up of talented individuals who are passionate about their work and committed to delivering the highest quality results.

As a part of our Team, you will have the opportunity to work on exciting projects, collaborate with Team Members from different areas of the business, grow with our development plans and contribute to the success of the Winning Form Group.