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Customer Service Team Lead: Coaching & Performance

Job in Durban, 4056, South Africa
Listing for: Outworx Contact Centre
Full Time position
Listed on 2026-02-01
Job specializations:
  • Management
Job Description & How to Apply Below
A leading contact center in Durban is seeking a dedicated leader to drive operational performance by guiding agents towards achieving daily and weekly targets. Responsibilities include resolving workplace disputes, maintaining service levels, and coaching team members to enhance productivity and quality. The ideal candidate will foster a high-quality work environment that promotes engagement and transparency. This role is pivotal for ensuring optimal performance standards and overall team success.
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