Associate Manager Kitroom North Coastal

The Associate Manager, Kitroom is responsible for leading the loan kit operation in order to meet customer service and quality requirements. They will take responsibility for ensuring the loan kit operational metrics are delivered on time every time. This encompasses the entire operational process related to that specific area, ensuring a “Best in Class” organisation is created and maintained through implementing solutions to further develop, maintain and improve customer satisfaction, reduce cost and optimise inventory.

A key component of this role will also be to lead, coach and develop the team as well as importing and exporting best in class talent. The Associate Manager will be expected to act as a deputy for the Manager of their department, leading by example and assisting in the overall running of the team. This will include helping to manage the daily workload (including capacity planning and creating action plans), assisting in ensuring that processes are in place and being followed, that opportunities are identified for improvement and acted upon and that engagement is part of the day to day culture.

The Associate Manager would be expected to participate in regional projects, which may include integration work from Mergers & Acquisitions. The Associate Manager is expected to continuously drive process improvement within the Kit room processes using lean six sigma tools. The Associate Manager will directly manage and develop employees up to and inclusive of Supervisors. tasks. Oversee and Equivalent of University Degree/Diploma or equivalent desirable experience.

English speaking (Professional Working Proficiency in English communication)  Minimum of 5 years’ experience leading teams and (or) projects (for internal candidates- minimum of 2 years as supervisor)
- Experience of working within a team.

Experience of working to tight deadlines.

- Excellent communication skills

Can demonstrate a high level of problem-solving skills
- Knowledge of Operations management processes & general logistics

Experience in general, operations or logistics including a customer facing role.

- Experience in people and project management.

- Lean Six Sigma Qualification or have professional experience in leading lean projects
* Project / People Management qualifications an advantage
* Experience from the Medical Device, Pharmaceutical,  healthcare or other regulated industry
* Experience with business process analysis
* Previous experience using Enterprise Resource Program systems (ERP) in similar role
** Competencies & Behaviors
** Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments. Must be IT literate and efficient in an administrative environment. They must have the ability to work on their own initiative, prioritizing and organising workload.
** Competencies*
* * Customer oriented
- Strong customer focus
* Engagement
- Drive self-engagement and other’s team members’ engagement
* Stakeholder Management
- Manage expectations of multiple stakeholders
* Decision Making/Judgement – Selects effective approaches to solving issues, based on available information and business objectives and escalates appropriately
* Relationship Builder/ collaborator – Builds and maintains relationships within the team and across the wider organisation
* Excellent communication skills
* Proactive - Has a pro-active and independent personality, ability to manage their own workload and prioritise appropriately
* Strong internal drive and motivation to make a difference and add value to an organisation
* Attention to Detail - being careful about detail and thorough in completing work tasks
* Dependability - being reliable, responsible, dependable, and fulfilling obligations
* Independence - developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done
* Initiative - a willingness to take on responsibilities and challenges
* Innovation - creativity and alternative thinking to develop new ideas for and answers to work-related problems
* Integrity - being honest and ethical. Promote and disseminate Compliance Culture within…