Team Lead: Sales; Hippo

Position: Team Lead: Sales (Hippo)
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** Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
**** Job Purpose
** Connect with the customer and consultant, conduct needs analysis and propose solutions and benefits to the customer and consultant.
Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.
Ensure consultants are performing against targets, while reviewing their  performance and coaching them to do so to assist in achieving the required  sales and operational results.
** Responsibilities
* * Operations Management  Provide operational support services and sometimes act as first-line supervisor  of a transactional operations area. Involves using existing systems and  protocols.
Performance Management  Develop and propose own performance objectives; take appropriate actions to  ensure achievement of agreed objectives, using the organisation's performance  management systems to improve personal performance.
Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
Customer Management (External)  Help manage clients by carrying out standard activities and providing support to others.
Manage customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate  response.
Operational Compliance  Identify, within the team, instances of non-compliance with the organisation's  policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Leadership and Direction  Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.
Capability Building  Use the organisation's formal development framework to identify the team's  individual development needs. Plan and implement actions to build their  capabilities. Provide training or coaching in own area of expertise to enable  others to improve performance and fulfill personal potential.
Customer Relationship Management (CRM) Data  Monitor team members' use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior    Insights and Reporting  Extract and combine data to generate standard reports.  Identify gaps and suggest improvements to achieve targets and goals.
Work Scheduling and Allocation  Develop short- or medium-term work schedules in order to achieve planned  manager as appropriate. Commitments. Approve overtime or use additional resources as needed.
Personal Capability Building  Keep abreast with current changes in internal policies and procedures, external  regulations which is facilitated by the online training system and tracked by a  formal assessment.
Keep up to date with business products and keep abreast of  changes in the insurance industry, including competitor products.
Gain or maintain external professional accreditation where relevant to improve  performance and fulfill personal potential. Maintain an understanding of relevant technology, and industry best practices through ongoing education, attending conferences, and reading specialist media.
BEHAVIORAL COMPETENCIES     Being Resilient  Rebounds from setbacks and adversity when facing difficult situations. For  example, deals effectively with crises and volatile situations. Puts people's  failures in perspective and helps them move forward. Maintains calm in  adversity; stays objective.
Uses hardships and difficult experiences as an opportunity for personal and team growth.
Ensures Accountability Holds self and others accountable to meet commitments. For example, measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
Drives Results  Consistently achieves results, even under tough circumstances. For example,  emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors.
Provides assistance or encouragement to help others over obstacles.
Directs Work  Provides direction, delegating, and removing obstacles to get work done. For  example, delegates tasks, providing generally clear expectations to staff.  Coordinates and integrates the team's work, reducing duplication.
Measures team progress using the right indicators; recognizes when problems or shortfalls occur.
Communicates Effectively  Develops and delivers multi-mode communications that convey a clear  understanding of the unique needs of different…