Senior Operations Manager
Job in
Durban, 4056, South Africa
Listed on 2026-01-29
Listing for:
K2 Recruit
Full Time
position Listed on 2026-01-29
Job specializations:
-
Management
Operations Manager, Program / Project Manager, General Management, Healthcare Management
Job Description & How to Apply Below
POSITION INFO
The Senior Operations Manager is accountable for growing and maximizing the profitability and satisfaction of existing and new client relationships through a team of up to 300 agents, led by Operations Managers and Team Leaders.
This role is central to creating a high-performance culture where teams are engaged, valued, recognised, and rewarded for consistent performance. Delivery of contractual KPI’s and SLA’s is essential, along with driving a continuous improvement agenda to enable contract growth.
The role requires frequent client and stakeholder engagement, with performance insights effectively communicated to both internal and external audiences.
Minimum Qualifications & Experience- Matric.
- Minimum 5 years’ senior leadership experience in International BPO
Position Requirements
10+ Years
work experience
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