Underwriter; PMB

Job Purpose

Responsible for underwriting in accordance with Hollard’s underwriting guidelines, delivering first-call resolution, enhancing broker and client satisfaction, and supporting cost efficiency through effective risk management of policies.

Key Responsibilities:

• Ensure adherence to underwriting guidelines and standard operating procedures:
• Assess new business risk in accordance with business underwriting guidelines
• Manage new business acceptance and declinature of risk.
• Provide technical underwriting expertise on underwriting referrals
• Manage re-insurance referrals placements.
• Act within the agreed mandate in terms of discount, acceptance of risk etc.
• Manage endorsements, renewals, multi-claimants, refunds and day-to-day queries
• Take ownership of queries and provide feedback to clients, internal and external stakeholders timeously
• Follow the company standard operating procedures on all risk management processes
• Ensure that protocol is followed in terms of regulatory requirements and necessary disclosures to be made (TCF).
• Escalate queries or deviations from SOP to relevant manager
• Act within mandate from the relevant manager in terms of acceptance and rejection of risk.
• Ensure that correct policy documents are sent to the clients.
• Deliver reliable underwriting support and customer service to the various claims departments and improving the overall customer experience.
• Establish and nurture relationships with internal and external stakeholders.
• Identify problems encountered by clients and propose medium- and long-term resolutions.
• Proposing new ways to improve technical functionality to facilitate service to meet SLA.
• Foster and encourage collaboration within the team.