Senior EUC Support Engineer

Overview

Are you a seasoned EUC specialist passionate about delivering world‑class end‑user experiences across a global organisation? Do you thrive in complex environments where technology, innovation, and people come together? If yes — we'd love to meet you.

As our Senior End User Computing (EUC) Support Engineer
, you will play a pivotal role in supporting and enhancing our global end‑user environment. You’ll act as a senior technical expert, owning group Mobile Device Management (MDM) tools, supporting business‑critical applications, and driving continuous improvement initiatives across a worldwide footprint. In this senior role, you’ll collaborate closely with Infrastructure, Cloud, Security, and Business Applications teams, delivering high‑quality technical solutions aligned with our organizational goals.

• Support, maintain, and enhance MDM technologies including Microsoft Intune, JAMF, AWS Work spaces, MS Company Portal.
• Build, run, and troubleshoot EUC system applications and device policies.
• Work with cross‑functional teams and 3rd‑party vendors across multiple geographies.
• Lead and support technical discussions, scoping, definition, and solution design for EUC projects.
• Provide support across end‑user networking, software packaging, MFA, OSD, virtual desktop technologies, and threat management.
• Deliver global Audio/Visual (A/V) support and enable meeting room technology success.
• Administer Active Directory, Azure AD, user groups, and device provisioning.
• Perform incident and problem management, including RCA for Priority 1 incidents.
• Document standards, procedures, KB articles, and service design materials.
• Mentor L1 and L2 engineers, contribute to training, and uplift team capability.
• Support onboarding/offboarding processes, hardware asset management, and high‑priority incident standby (one week per month).
• Participate in continuous improvement initiatives and automation/scripting activities.
• Stay up to date with evolving EUC technologies, earning relevant certifications.
• Support audit and compliance efforts, including ISO
  27001 and ITGC.

• Strong understanding of end‑user hardware (Dell, Apple, mobile devices) and core EUC technologies.
• Proficiency with Intune, JAMF, Azure AD/Entra , O365, OKTA, Microsoft Defender, and AWS/Azure VDI.
• Solid networking fundamentals (TCP/IP, DNS, Wi‑Fi, VPN) and experience with software packaging, MFA, OSD, and virtual machines.
• Experience with meeting room tech, Teams Rooms, and global A/V support.
• Skilled in documentation, ITSM tools (Service Now/Remedy), and scripting (Power Shell, Bash, Python).
• Strong communication skills, attention to detail, and ability to mentor junior engineers.
• Bachelor's degree in IT/Computer Science (or equivalent experience).
• 5+ years supporting global IT environments; 2+ years EUC/iGaming experience preferred.
• ITIL certification (preferred) and understanding of ISO
  27001/ITGC.

Equal Opportunities Statement

Games Global is committed to fostering a diverse and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and communities. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, neurodiversity or any other protected status. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected across all our teams.

Join us, and be a part of an organisation that is truly committed to creating a level playing field for everyone.

Kindly be aware that in order to be employed at Games Global, you need to be 18 years of age or older, in accordance with our industry requirements.