Network Specialist; DBN

ENVIRONMENT:

A dynamic Internet Service & Network Specialist seeks a strong technical Network Specialist to provide high-level support such as strategic planning of network upgrades and high-level network performance analyses. Support functions extend from testing and troubleshooting problems to regular maintenance. Applicants will require Matric/Grade 12, a relevant IT tertiary qualification and of the following

Certifications:

Forti Gate/Sophos/Cisco Voice Certification or equivalent, a CCNA/CCNP or equivalent, a HPE Aruba Networking and Huawei Certification. You will also need 5 years’ experience with wireless solutions and support, HPE Aruba Networking & experience delivering Network Security Services in a customer-facing environment. You will also require Forti Gate, Sophos and Cisco Voice experience.

DUTIES:

• Implementation, maintenance, monitoring, and management of networking infrastructure and capability (hardware and software solutions).
• Analyse and solve common and complex network problems through reasoning, troubleshooting, and innovative thinking.
• Develop and maintain professional working relationships with clients and client end-users in support of the Service Delivery Manager.
• Liaise with 3rd party vendors to resolve escalated incidents, problems, and queries.
• Maintain service and quality levels in accordance with company business standards, processes, and procedures.
• Create and update documentation related to installation procedures and troubleshooting of network incidents.
• Communicate (orally or in writing) feedback and technical information to all levels of end-users and customer IT management.
• Punctual, disciplined, and dedicated to effectively executing job requirements while adhering to internal and external HR and IT policies.

REQUIREMENTS:

Qualifications -

• Matric  Grade 12 (Compulsory).
• Tertiary IT qualification.
• Experience with Forti Gate, Sophos, Cisco Voice Certification or equivalent.
• CCNA / CCNP or equivalent Certification.
• HPE Aruba Networking or equivalent Certification.
• Huawei Certification.

Experience/Skills -

• Experience with Forti Gate, Sophos, Cisco Voice.
• 5+ Years experience with –
• Wireless solutions and support
• HPE Aruba Networking
• Delivering Network Security Services in a customer-facing environment
• ITIL v3 Foundation minimum.

ATTRIBUTES:

• Communication and interpersonal skills.
• Self-awareness and self-management.
• Conflict Management and collaboration.
• Coaching and developing others.