IT Service Desk Agent

Job Description

We are seeking three enthusiastic and customer-focused Service Desk Agents to join our IT Department at Head Office. This entry-level position is ideal for individuals passionate about technology and providing exceptional support to our internal users across stores, distribution centres, and head office departments.

• Man the Service Desk telephone lines and respond promptly to user requests.
• Log all incidents and service requests on the IT service desk system and assign them to the appropriate resource.
• Provide first-level support for Head Office and store users on hardware, software, and business systems.
• Troubleshoot and resolve basic IT issues (e.g., printers, tills, scanners, pricing, network connectivity).
• Monitor incidents to ensure service levels are met and elevate where necessary.
• Liaise with stores and suppliers to ensure timely resolution of IT issues.
• Maintain accurate and up-to-date records of incidents and actions taken.
• Contribute to the team by sharing knowledge and supporting colleagues as needed.

• Matric (Grade 12) with a basic IT‑related certification or coursework (CompTIA, A+, N+ or equivalent).
• 0-6 months’ experience in an IT support or service desk environment (graduates welcome).
• Good understanding of Microsoft Office and basic troubleshooting skills.
• Excellent communication and interpersonal skills.
• Strong problem‑solving and analytical abilities.
• Ability to work under pressure and as part of a team.
• Familiarity with retail or POS systems (advantageous but not essential).

• Gain hands‑on experience in a dynamic retail IT environment.
• Work closely with experienced IT professionals and receive ongoing support and development.
• Be part of a company that values its people and communities.