Neo Product Success Manager

Overview

Advantage Learning Technologies | Full time

Neo Product Success Manager

Durban, South Africa | Posted on 23/02/2025

• Drive year-on-year retention of educational institutions using the Neo Series.
• Promote adoption of Neo Series within partner schools by ensuring it is effectively integrated into their teaching and learning processes.
• Track and improve quarterly active usage from learners, educators, and learning guides.
• Manage and optimize individual subscription renewals for learners.

• Lead the onboarding process for new educational institutions, ensuring seamless integration and training for educators, learners, and learning guides.
• Collaborate with the Customer Service Helpdesk to address technical and product-related queries efficiently.
• Ensure training resources and knowledge bases are updated to assist users in effectively utilising Neo Series.
• Develop and implement strategies for gathering and analysing customer feedback.
• Conduct surveys and site visits to partner institutions to understand challenges and areas for improvement.
• Advocate for user needs and ensure their feedback is incorporated into future product updates.

• Utilize data analytics to monitor product performance, user engagement, and institutional adoption.
• Provide regular reports on key KPIs, including retention rates, adoption metrics, and usage statistics.
• Work closely with cross-functional teams to identify trends and propose improvements to the Neo Series offering.

• Oversee the printing and distribution of Neo Series physical textbooks, ensuring timely delivery to educational institutions and individual learners.
• Optimize internal workflows related to customer success and product operations using CRM and project management tools.
• Coordinate product administration responsibilities with Senior Coordinators to ensure schools are onboarded timeously.
• Manage the product budget

At Advantage Learn, we are committed to transforming education through innovative solutions like the Neo Series. As a Product Success Manager, you will be part of a collaborative, mission-driven team that values problem-solving, user-centric design, and operational excellence. Here’s why you should consider joining us:

• Impactful Work – Play a key role in shaping the success of a cutting-edge digital education product used by learners and educators nationwide.
• Career Growth & Learning – Gain hands-on experience in product success, education technology, and customer engagement while working in a growing company.
• Supportive & Inclusive Culture – Join a team that values innovation, open communication, and professional development.
• Flexible Work Environment – Enjoy a hybrid/remote-friendly work culture that supports work-life balance.
• Opportunity to Drive Change – Be part of a company that actively listens to its employees and encourages new ideas to improve education and learner experiences.

To ensure the best fit for the Product Success Manager – Neo Series role, applicants will be required to complete a Skills Alignment Exercise as part of their application. This will include:

• Scenario-Based Questions – Respond to real-world challenges related to product adoption, onboarding, and engagement.
• Workflows - Outline the design of a workflow process
• Technical Familiarity & Tool Proficiency Check – Answer questions about experience with Zoho CRM, Learning Management Systems, and project management tools like Asana and Slack.
• Availability & Expectations:
  Include your earliest start date and…