Front Office Manager

Front Office Manager | Luxury Boutique Hotel

Location: Ballito

Salary: Negotiable DOE | Live-out

Kendrick Recruitment is seeking an experienced Front Office Manager to join a luxury boutique hotel in Ballito. This role is ideal for a professional with strong leadership skills and a passion for delivering exceptional guest experiences.

Key Responsibilities:

• Oversee all front office operations, including reception, guest services, and reservations.

• Lead, train, and mentor front office staff to ensure high standards of service.

• Manage guest enquiries, complaints, and special requests professionally and efficiently.

• Monitor daily operations, including reporting, scheduling, and staff performance.

• Collaborate with other departments to ensure a seamless guest experience.

Requirements:

• Proven experience as a Front Office Manager or similar role within luxury hospitality.

• Strong leadership, organisational, and communication skills.

• Professional, reliable, and guest-focused.

• Ability to work under pressure and maintain high service standards.

• Proficient in front office systems and reservation management.

This is an excellent opportunity for a dedicated hospitality professional to lead a dynamic front office team within a prestigious boutique hotel.