Receptionist, Healthcare

The Medical Receptionist is the first point of contact for patients and visitors. This role ensures the smooth running of the practice by providing professional front-desk support, managing appointments, handling patient queries, and assisting with administrative and clerical tasks.

Key Responsibilities:

• Greet and welcome patients in a friendly, professional manner.

• Answer incoming calls, respond to patient inquiries, and redirect calls as needed.

• Schedule, confirm, and manage patient appointments.

• Register new patients and update patient records in the practice management system.

• Process medical aid claims and payments (if applicable).

• Collect and record payments, issue receipts, and reconcile daily cash/credit transactions.

• Prepare and manage patient files and ensure confidentiality of medical records.

• Coordinate with medical staff to ensure smooth patient flow.

• Maintain a clean and organized reception and waiting area.

• Handle correspondence, filing, and other administrative duties.

• Assist with practice stock management (stationery, forms, supplies).

• Ensure compliance with data protection and patient confidentiality regulations.

Requirements:

• Education: Matric (Grade 12) required; relevant certificate/diploma in Office Administration or Medical Reception/Secretarial advantageous.

• Experience:

  • 1–2 years of experience in a medical, healthcare, or customer-facing reception role preferred.

  • Familiarity with medical terminology and medical aid billing processes beneficial.

• Skills & Competencies:

  • Excellent verbal and written communication skills.

  • Strong organizational and multitasking abilities.

  • High attention to detail and accuracy.

  • Proficient in MS Office (Word, Excel, Outlook) and practice management software.