Customer Compliance Agent

What You’ll Bring to the Team:

• Demonstrate strong sense of accountability.
• Demonstrate the ability to formulate objectives, interpret organizational strategy and translate into action plans.
• Demonstrate high levels of attention to detail.
• Strong sense of business acumen.
• Have good interpersonal, communication and presentation skills.
• Ability to coach, train and develop soft skills.

• Excellent communication skills (verbal and written).
• Maintain professional interaction with clients.
• Maintain high quality standards when handling client interactions.

• Review client KYC documents and complete due diligence checks.
• Monitor screening of Politically Exposed Persons and sanction monitoring and elevate possible matches promptly.
• Monitor unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering.
• Draft Suspicious Activity Reports for submission to the nominated officer.
• Sample-check marketing adverts and affiliate sites to ensure they meet the marketing standards and codes set out by the CAP and the ASA.
• Attend to deposit limit change requests.
• Review enhanced due diligence requests for SOW, etc.
• Conduct thorough Source of Wealth reviews.
• Monitor and identify players that require interactions for safer gambling.
• Communicate safer gaming options to identified clients using provided channels of communication.
• Ensure all suspicious transactions are escalated to senior staff and relevant reports are submitted.
• Prepare Data Protection requests promptly and accurately.
• Manage data erasure requests.
• Adhere to the policies and procedures for complaints and dispute handling.

• 1-2 years of administration experience.
• Computer literate.

Completed or studying towards a qualification majoring in compliance, AML, auditing.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.