Investment Advisory Assistant

Overview

Upper Highway area, Durban, South Africa | Permanent, in-office role. The position supports Advisors with client relationships and key business drivers: retention and acquisition of clients within a financial services company.

A financial services company is seeking a skilled Advisory Assistant. Your key focus area in this role is to provide administration and support to Advisors in relation to client relationships and key business drivers: retention and acquisition of clients.

• Follow up on various instructions with internal and external stakeholders
• Phone clients to request documents and schedule meetings either via email or Whats App
• Attend to client queries
• Liaise with the events co-ordinator regarding RSVP on respective clients
• Attend client presentations
• Prospecting events and interact with clients
• Liaise with finance division in respect of commission and fees
• Be friendly and caring to the client in all endeavours
• Assist clients in completing and signing documents
• Attend frequent team catch up meetings
• Prepare documentation for client meetings
• Load and update new business register
• Complete forms and liaise with clients for signing documents
• Request any FICA, KYC information from clients
• Load clients onto the CRM system
• Complete onboarding pack
• Submit various instructions/workflows
• Frequently track and monitor all instructions: new business, ad-hoc top ups, withdrawals, switches, maturities, income changes and section 50 and section 14 transfers updating client information
• Update beneficiary changes
• Manage annual review schedule by keeping it up to date and scheduling appointments and confirming meetings with clients
• Execute and monitor the actions that need to be taken on the conclusion of the meeting
• Adhere to outstanding requests from internal and external stakeholders
• FSP transfers/confirmation of investments to be executed
• Calculations: perform calculations in terms of fund allocation
• Perform CGT calculations for switches / withdrawals
• Perform fee report calculations for clients
• Generate performance analysis of clients
• Practice Management: ensure that Wills are accurately filed in the Wills safe
• Constantly monitor and update FICA and FAIS
• Ensure client has signed correct mandate
• Ensure CRM system is kept up to date
• Ensure CCM management and regular Dox Fox screening
• General office and team: assisting and mentoring other Assistants
• Assisting with reception on a rotational basis
• Behave and communicate in line with the company’s values of Integrity, Respect, Ownership and Excellence
• Learning: develop a moderate level of technical knowledge and ensure it is maintained or expanded
• Participate in training and development as outlined in the individual training plan
• Performance Evaluation: contribute towards setting individual objectives and KPIs in conjunction with management, and based on achieving business objectives
• Provide accurate reports on individual performance and activities as requested
• Contribute towards assessment of individual skills and compilation of training and development plan
• Attend formal performance reviews at least annually
• Comply with all business policies and procedures
• Contribute towards assessment of office morale and culture

• Strong admin skills and attention to detail
• Strong communication, telephonic, written and with clients
• Please note for this role: Background checks will be conducted and therefore a clear credit and criminal record are non-negotiable
• Previous experience in the financial services industry
• Outlook and general Office 365 (specifically strong Excel skills, experience with MS Teams and SharePoint)
• CRM

Included in TCTC - group risk, a portion of medical aid, provident fund.