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Call Center QA Analyst: Elevate Customer Experience

Job in Durban, 4056, South Africa
Listing for: CallForce
Full Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
A leading call center in Durban is seeking a Quality Assurance Analyst to evaluate call and email responses, ensuring high-quality customer service. Responsibilities include monitoring performance, analyzing data, and providing feedback to enhance training materials. The ideal candidate will have 2-3 years of experience, excellent communication skills, and a dedication to customer care. This position offers the opportunity to impact call center quality processes significantly.
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