Customer Service Advisor; Talent Pool

Job Description

Do you have a passion for travel and a talent for delivering a consistent celebrity service? If so, we would love to have you on our team as a Customer Service Advisor. As a Customer Operations Advisor, you will be handling inquiries via phone, live chat, social media, and email. You will work in a fast‑paced contact centre environment, where we want you to be truly passionate about travel and have an unrivalled desire to become the expert in your field.

You will use this knowledge and expertise to build positive relationships with our customers.

• Deliver world‑class service to our customers, ensuring first‑time resolution regardless of the contact method.
• Handle customer interactions throughout their entire journey—from searching for holidays to post‑travel follow‑up.
• Build long‑lasting relationships with customers to drive satisfaction and sales results.
• Support Customer Service Agents with package sale conversions and step in when needed for customer service issues.

• Fully understand our ways of working to confidently problem‑solve on the spot and provide expert advice to customers.
• Continuously learn and share expertise with customers and colleagues to design exceptional holiday experiences.
• Proactively provide feedback and make recommendations to improve processes and customer experiences.

• Ability to multi‑task and thrive in a fast‑paced, ever‑changing environment.

• At least 6 months of experience in a travel sales role.
• Positive can‑do attitude.
• Experience of working in a service environment.
• Strong passion for continued learning.
• Drive for achieving results.
• Strong IT skills, and the ability to use multiple systems at one time.
• Enthusiastic self‑starter.
• Ability to multi‑task and prioritise.

• Medical insurance.
• Group life cover.
• Attendance bonus – up to R1,750.
• KPI bonus.
• Free breakfast on Mondays.

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine.
• Dynamic, passionate and determined.
• Friendly, compassionate and cooperative.