Service Advisor
Listed on 2026-01-23
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Client Relationship Manager
Job Title: Service Advisor
Purpose of the Role:
The Service Advisor will be responsible for coordinating service requests, assisting customers, and ensuring the efficient scheduling and completion of service, maintenance, and support related to alternative energy solutions.
Key Responsibilities:
Serve as the first point of contact for service-related customer enquiries
Log service calls and prepare job cards
Schedule technicians for installations, maintenance, and repair work
Liaise with customers, technicians, and internal departments
Provide customers with regular updates on service progress and timelines
Ensure all service documentation is accurately completed and filed
Assist with basic invoicing and service-related follow-ups
Maintain high levels of customer service and professionalism
Requirements:
Previous experience in a service advisor, customer service, or admin role
Strong communication and organisational skills
Basic technical understanding (solar / alternative energy experience advantageous)
Proficient in MS Office and service management systems
Ability to multitask and work under pressure
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