×
Apply for Jobs Apply for Jobs Post a Job Post a Job Local Jobs Home
Register Here to Apply for Jobs or Post Jobs. X
More jobs:
Customer Service Rep Bilingual HelpDesk/Support Customer Success Mgr./ CSM

Call Centre Agent; Customer Service

Job in Durban, 4056, South Africa
Listing for: Mr Price
Full Time position
Listed on 2026-01-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Position: Call Centre Agent (Customer Service) Mr Price Money

In this role, you’ll be the person customers turn to when they need help—whether it’s a quick question about an online order or guidance with their account.

You’ll connect with them through phone, email, Whats App, or webchat, making sure every interaction feels supportive, friendly, and professional.

  • Chat with customers across different channels, listening carefully and responding with empathy.
  • Keep customer details up to date so we can serve them better.
  • Help resolve issues with online purchases and accounts, making the process smooth and stress-free.
  • Handle complaints with patience and follow through until customers feel satisfied.
  • Work efficiently within agreed timelines while keeping quality high.
  • Keep learning and growing your knowledge so you can support customers even better.
  • Bring positivity and respect to every conversation—with customers and teammates alike.
  • Pay attention to detail and communicate clearly, even in busy or time-sensitive situations.

    • What’s in it for you

    We believe that when you feel supported and valued, you can do your best work. Here’s how we take care of our team:

  • Incentives
    :
    When you meet your goals, you’ll enjoy rewards that grow with your success.
  • Learning & growth
    :
    We’ll invest in your development with training and opportunities to build your career.
  • Team discounts
    :
    Enjoy special savings at all Mr Price Group stores—including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
  • Share in our success
    :
    After a year with us, you can join our share scheme and become a co-owner in the company’s future.
  • A vibrant workplace
    :
    Be part of a dynamic, energetic team where every day brings something new.
  • Wellness support
    :
    Stay healthy and happy with our wellness programs designed to care for you.
  • Recognition & rewards
    :
    Your hard work won’t go unnoticed—we celebrate achievements and reward excellence.
  • Grade 12 (Matric).
  • At least 2 years’ experience in a call centre customer support role.
  • Computer literacy and confidence using different systems.
  • Knowledge of customer service legislation (NCA, POPIA).
  • A basic understanding of retail processes.
    • Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
    To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
     
     
     
    Search for further Jobs Here:
    (Try combinations for better Results! Or enter less keywords for broader Results)
    Location
    Increase/decrease your Search Radius (miles)

    Job Posting Language
    Employment Category
    Education (minimum level)
    Filters
    Education Level
    Experience Level (years)
    Posted in last:
    Salary
    Advanced Search