Community Manager Job Durban area,South Africa,Customer Service/HelpDesk

Position: Community Manager Mr Price
We're looking for a passionate and creative individual to join our Marketing team as a Community & Customer Care Manager. In this role, you'll be the voice and advocate for our customers, building and nurturing relationships with our online community. Your goal is to create a positive and engaging brand experience, ensuring our customers feel valued and heard.

Monitor and respond to customer queries, feedback, and complaints, escalating where necessary and tracking resolution.

Track parcel-related queries and follow-up to ensure customer satisfaction.

Create and curate engaging content that reflects our brand voice and resonates with our audience.

Foster a positive, inclusive, and safe online environment.

Identify and build relationships with key community members and influencers.

Report on community engagement and customer care metrics, providing insights to improve performance.

Contribute to community engagement strategies that align with brand goals.

3–5 years of experience of community management in social media, preferably in the fashion retail space.

Strong Copywriting and SEO skills preferred

A degree in Communications, Marketing, Public Relations, or a related field.

Strong understanding of social media platforms, community tools, and analytics.

Excellent communication and interpersonal skills.

A proactive, empathetic, and solutions-oriented mindset.

Experience managing or mentoring a small team is a plus.

Familiarity with customer service platforms and content management tools.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

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