Customer Service Representative | Discovery Careers

# Customer Service Representative | Discovery Careers
* Full Time
* Durban, South Africa
* Posted 7 days ago
* 200500 ZAR / Year
** Discovery Limited*
* ** Disclaimer:
** This job listing is for informational purposes only and is
** not posted or endorsed
** by the official hiring organisation. For the most accurate and up-to-date details, please visit the official careers page.

Discovery is a leading company in South Africa, renowned for its innovative approach to healthcare, financial services, and wellness programs. A vital part of its success lies in its customer service team, which ensures that clients receive the support and solutions they need.

If you’re passionate about helping people and want a stable, rewarding career, becoming a customer service representative at Discovery might be the perfect opportunity for you.

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** Job Description & Details**#####
** Core Responsibilities of Customer Service Representatives
** Customer service representatives at Discovery act as the first point of contact for clients. Their primary duties include handling inquiries, resolving complaints, and managing client accounts. These professionals play a key role in maintaining customer satisfaction by delivering efficient and empathetic support.

Responsibilities may also include:
* Providing information about Discovery’s products and services.
* Assisting with billing and account issues.
* Escalating complex cases to appropriate departments.#####
** Skills That Define a Successful Customer Service Representative
** To excel in this role, you need excellent communication skills, patience, and a problem-solving attitude. The ability to empathize with clients and offer tailored solutions is crucial. Familiarity with CRM tools and a customer-first mindset can set you apart from other candidates.

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** Discovery as an Employer**#####
** Company Overview
** Discovery is one of South Africa’s most respected employers, with a presence in industries ranging from healthcare to finance. Its mission is to make people healthier and enhance their lives through innovative products and services.#####
** Work Culture at Discovery
** Discovery fosters a positive and inclusive work environment. Employees appreciate the company’s commitment to diversity, professional development, and a work-life balance. These factors make Discovery a highly attractive place to work.

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** Salaries and Benefits for Customer Service Representatives**#####
** Average Salaries in South Africa
** Customer service representatives at Discovery earn competitive salaries. Entry-level positions typically start at ZAR 120,000 annually, with experienced professionals earning upwards of ZAR 250,000 per year. Salaries may vary based on location and experience.#####
** Benefits of Working at Discovery
** In addition to competitive pay, Discovery offers:
* Comprehensive health insurance and wellness programs.
* Generous leave policies, including paid vacation and maternity leave.
* Career development resources and performance-based bonuses.

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** Requirements for Customer Service Roles at Discovery**#####
** Educational Qualifications
** To qualify for a customer service position at Discovery, you generally need a high school diploma or equivalent. A tertiary qualification in communications, customer relations, or business administration can be advantageous.#####
** Skills and Competencies
** Discovery values candidates with strong interpersonal skills, the ability to manage multiple tasks, and a customer-centric approach. Proficiency in CRM tools and prior experience in customer service roles are often preferred.

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*
* How to Apply

for a Customer Service Role at Discovery**#####
** Where to Find Job Openings
** Visit  for the latest job postings. Alternatively, check job portals like Linked In, Indeed, and Glassdoor for available opportunities.#####
** Application Process
** To apply, submit a resume tailored to the specific role. Highlight relevant experience, such as customer service skills or CRM software proficiency. Write a cover letter that emphasizes your alignment with Discovery’s mission and values.#####
** Interview Process
** Discovery’s interviews typically assess your communication skills, problem-solving abilities, and adaptability. Be prepared to discuss scenarios where you resolved customer issues effectively. Practice answering common behavioral questions to improve your confidence.

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