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Customer Success Mgr./ CSM CRM System

Customer Experience & Growth Lead

Job in Durban, 3611, South Africa
Listing for: Switch Consultants
Full Time position
Listed on 2026-01-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, CRM System
Job Description & How to Apply Below
A South African investment firm is seeking a Customer Experience Manager to enhance customer engagement and retention strategies. The role involves driving CRM initiatives, analyzing customer data to improve overall experience, and managing multi-channel marketing campaigns. Strong collaboration and technical expertise are essential, as well as the ability to strategize effectively based on market trends and customer demands.

This role offers an exciting opportunity to shape customer relationships post-sales.
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