Priority Pick up Coordinator

Join our team as a Priority Pick-Up Coordinator
, where you will play a pivotal role in delivering a seamless, premium experience for our priority customers. You will be responsible for ensuring the smooth operation of the priority pick-up counter by providing fast, efficient service, maintaining the availability of priority vehicles, and leading a high-performing team while upholding the highest standards of accuracy, compliance, and service excellence.

The Woodford Group was established in 1991 in Durban and has grown into a trusted mobility solutions provider, offering everything from short-term car hire and long-term vehicle leasing to vehicle sales and trade options. With various branches nationwide, we are driven by a vision to be the most trusted mobility brand in Southern Africa.

PRIORITY PICK-UP COORDINATOR to be based at OR Tambo International Airport

Join a vibrant and forward-thinking team, where innovation and exceptional customer service drive everything we do.

As part of our team, you’ll:

• Make a difference: Contribute to a company that leads the market and values the impact of every team member.
• Grow your career: Take advantage of opportunities to develop your skills and advance in a supportive environment.
• Collaborate and innovate: Be part of a collaborative culture that values fresh ideas and teamwork.

Your contributions matter, and your growth is our priority.

Join us and be part of something extraordinary!

PLANNING: You are able to organise people, vehicles, and tasks effectively to ensure smooth daily operations, strong queue flow during peak periods, and on‑time vehicle availability for priority customers.

CLIENT FOCUS: You are able to consistently deliver fast, seamless, and personalised service to priority customers, proactively addressing needs and ensuring a premium customer experience at all times.

DIRECTING: You can confidently take charge of the priority counter, provide clear instructions, set expectations, and ensure staff follow procedures and service standards, especially during busy or high‑pressure periods.

STRUCTURING: You are able to apply and maintain clear processes, procedures, and standards to ensure consistency in service delivery, training, compliance, and reporting across the priority pick‑up operation.

ACCURACY: You are able to pay close attention to detail and ensure rental agreements, payments, authorisations, and documentation are processed correctly and in line with legal, audit, and company requirements.

INTEGRITY: You are able to act ethically and responsibly when handling customer information, payments, and sensitive situations, ensuring full compliance with company policies, security standards, and fraud‑prevention controls.

PERFORMING UNDER PRESSURE: You are able to remain calm, focused, and effective in a fast‑paced airport environment, managing queues, escalations, and operational challenges while maintaining service quality and accuracy.

PROVIDING FEEDBACK: You are able to give clear, constructive, and timely feedback to team members, supporting on‑the‑job coaching, reinforcing standards, and driving continuous performance improvement.

NON-NEGOTIABLE REQUIREMENTS:

• At least 1‑3 years of relevant supervisory experience
• Basic computer literacy on MS Office

WILL ALSO COUNT IN YOUR FAVOUR IF YOU HAVE:

Rental agent experience and/ or Industry‑specific experience

Ensuring priority customers (loyalty members, corporate clients, VIPs) are receiving fast, seamless, and personalised service.

Monitoring queue times and intervening immediately when service levels are dropping.

Handling escalated complaints professionally and resolving issues on the spot.

Maintaining a calm, premium atmosphere aligned with brand standards.

Coordinating priority counter agents during shifts to ensure smooth service delivery.

Allocating staff effectively during peak arrival times to maintain service levels.

Providing real‑time coaching, feedback, and performance support.

Ensuring staff are fully up to…