Sales Manager

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With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

We’re seeking a driven Sales Manager to lead and grow our Durban-based sales team. This role focuses on delivering profitable growth, strengthening customer relationships, and expanding market share across PIL South Africa’s trade lanes and logistics offerings, while providing clear leadership, coaching, and direction aligned to the national commercial strategy.

• Develop and execute the Durban branch sales plan in alignment with national commercial strategy.
• Drive delivery of volume, revenue, and product-mix targets across all trade lanes and value-added services including intermodal.
• Identify, prioritise, and convert new business opportunities into profitable accounts.
• Ensure consistent, disciplined pipeline management, account planning, and opportunity tracking.
• Lead major customer negotiations and support sales executives in structuring commercial proposals.
• Monitor competitor activity, market conditions, and pricing dynamics and share actionable intelligence with national leadership.
• Promote PIL’s full product suite including ocean, intermodal, cross-border TBL, and value-added services.

• Maintain oversight of key customer relationships within the branch portfolio.
• Support customer-centric engagement through professional interaction and after-sales service.
• Ensure retention of existing business through structured relationship management, service recovery, and periodic performance reviews.
• Oversee preparation and submission of quotations, approvals, forecasts, and marketing reports.

• Own the national coordination of daily booked tonnage for all services managed through Durban, ensuring space utilisation is maximised. Take the lead in arranging additional space through other branches where required and elevate any space surpluses or booking gaps to the National Sales Manager for national promotion and allocation across the three branches.
• Lead on internal reporting on space utilisation, allocation performance and booking trends to assist commercial decision-making.
• Lead, coach, and develop the Durban sales team to high-performance standards.
• Set clear objectives, KPIs, and expectations aligned with national goals.
• Conduct regular performance reviews, identify skills gaps, and drive training and development initiatives.
• Foster collaboration with national sales, operations, documentation, finance, and logistics teams to ensure seamless customer delivery.
• Embed a culture of CRM discipline and data‑driven decision‑making across the branch sales team.
• Promote a culture of accountability, professionalism, and strong ethical compliance.

• Prepare and present marketing material, performance reviews, and customer presentations.
• Support regional and national campaigns, events, tenders, and brand‑building initiatives.
• Contribute to strategy initiatives aimed at market share and service improvement.

• Maintain close working relationships with internal departments to ensure service excellence.
• Work closely with the Customer Service department to ensure that customer feedback, concerns and requirements are actioned promptly and effectively, and that insights are shared both ways to continuously improve service delivery.
• Collaborate proactively with the Equipment department to ensure availability of…