Customer Service Coordinator Job Durban area,South Africa,Business

What you will enjoy doing

MAIN PURPOSE

To manage and maintain client relationships by ensuring efficient and accurate order fulfilment.

KEY DUTIES AND RESPONSIBILITIES

Review pricing on sales orders received from customers, approve, and accurately capture them in the system.

Monitor label stock based on orders received and flag the need for reorders where necessary.

Capture purchase orders in the Alpla purchase order system.

Coordinate with customers regarding delivery dates and follow up to ensure timely deliveries.

Compile Excel spreadsheets under supervision (initially).

Perform invoicing tasks under supervision.

Handle additional administrative functions as required.

S6 (Assure product conformity)

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Responsible to comply with all Hygiene requirements in the plant.

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Support complaint handling by reporting all identified non-conformities and support in the implementation of effective corrective actions determined by the process owner, when needed.

S10 (Ensure occupational health, safety and environment)

Ensure that HSE compliance in own area of responsibility.

Report any incident or unsafe conditions seen in the plant/ work area.

What makes you great

QUALIFICATIONS, SKILLS AND EXPERIENCE

REQUIRED:

Minimum Matric with a relevant tertiary qualification.

2–3 years of customer engagement experience.

Proficiency in Excel with above-average skills.

Strong ability to use systems and adhere to procedures.

Problem-solving skills and a knack for relationship building.

Team-oriented with the ability to work effectively in a collaborative environment.

Strong time management and resource allocation capabilities.

Ability to prioritize, plan, and perform tasks independently with minimal supervision.

ALPLA CORE COMPETENCIES VALUED:

Communication – clear, professional, and effective in verbal and written interactions.

Teamwork & Collaboration – Builds relationships, supports colleagues, and works toward shared goals.

Problem Solving & Decision Making – identifies problems, analyze data and finds solutions

Accountability & Resilience – remains flexible and composed in a fast-paced environment

Ethical Conduct & Integrity – Acts with honesty and adheres to Alpla policies and standards

Continuous Learning & Development – Continuously develops skills and knowledge and embraces feedback.

What you can expect working with us

Market-Related Salary

Professional working environment with Global Exposure

Pension Benefit

Medical Aid

Employee Assistance Program

We facilitate a smooth start through individual and accurate training and professional guidance and support.

We offer you a challenging task with a high degree of personal responsibility.

Your individual performance will be remunerated, and your development will be supported by us.
Note:
Applicants who do not receive a response within 5 days after the closing date can safely assume that their application was unsuccessful.


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