Client Services Representative

Main Purpose:

Client liaison and responsibility to manage clients shipping requirements for the clients that has been allocated to your portfolio. Ensure that all clients’ needs are met.

Key Responsibility Areas:

• Liaise with client continuously and in a proactive manner regarding shipment events
• Attempt to seek extended business from existing clients and referrals
• Monitor daily closer to ready date as to ensure cargo collected on ready date
• All info needs to be cross communicated to this person to ensure delegated work had been executed
• Manage client administration on an international level e. dispatch routing orders and arrange inspections
• Rate Proposal and SOP’s updates for existing clients
• Communicating Sell rates to Clients
• NAC must be followed up with Trade Lane and communicated in writing to Clients
• Ensure clearing instructions or export instructions are completed in full
• Develop and provide clients according to the monthly / quarterly KPIs
• Secure extension business from existing accounts