Accounts Manager

Job Description/Duties:

Client Relationship Management:

• Developing trust relationships with a portfolio of major
clients.

• Develop and sustain relationships with customers that
brings income to the company.

• Acquiring thorough understanding of key customer needs
and requirements.

• Expanding relationships with existing customer needs and
requirements.

• Ensure correct product and services are delivered to
customers in a timely manner.

• Resolve issues and problems faced by customers and deal
with complaints to maintain trust.

• Use company resources to develop and implement strategic
solutions to achieve key clients’ long-term goals.
Sales:

• Play integral part in generating new sales that will turn into
long-lasting relationships.
Reporting:

• Prepare regular reports of progress and forecasts to internal
and external stakeholders using key account metrics.

Employee Management:

• Employee recruitment.

• Onboarding and induction of new employees.

• Training and development.

• Employee relations. (Discipline in the workplace)

• Performance management.

• Employee wellness.

• Employee motivation.

Other:

• Communicating and collaborating with advertising, design,
marketing, sales, and logistic departments to ensure key
clients’ needs are met.

• Attend trade shows and marketing events as required.

Minimum Requirements:

Qualifications:



• Grade 12 (Matric).

• Bachelor’s degree in Business Administration, Marketing,
Finance, Sales, or related field.

Experience:



• Minimum of 5 years’ experience in similar positions- in
FMCG environment.

• Proven experience as an Accounts Manager.

• Experience in sales and providing solutions based on
customer needs.

Knowledge:

• Proficient knowledge and experience in Microsoft Office.

• CRM software.

Skills:



• Ability to analyze data and sales statistics.

• Strong communication and interpersonal skills with an
aptitude in building relationships with professionals of all
organizational levels.

• Excellent organizational skills.

• Strong negotiation and leadership skills.

• Able to manage multiple key accounts without
compromising on the quality of services provided.