Claims Administrator

Founded in 1991 in Durban,
The Woodford Group has evolved from a car rental business into a trusted mobility brand offering car hire, leasing, and vehicle sales nationwide. With a strong presence across Southern Africa, we are committed to service excellence at every touchpoint.

We are seeking a Claims Administrator to play a vital role in ensuring the accurate, timely, and compliant processing of vehicle damage claims.

This role supports branch performance through meticulous administration, strict adherence to claims protocols, and clear communication with internal teams and clients throughout the claims lifecycle.

CLAIMS ADMINISTRATOR to be based at OR Tambo International Airport

Join a vibrant and forward-thinking team where innovation and exceptional customer service drive everything we do.

As part of our team, you’ll:

• Make a difference: Contribute to a company that leads the market and values the impact of every team member.
• Grow your career: Take advantage of opportunities to develop your skills and advance in a supportive environment.
• Collaborate and innovate: Be part of a collaborative culture that values fresh ideas and teamwork.

Your contributions matter, and your growth is our priority.

Join us and be part of something extraordinary!

You work with exceptional attention to detail, ensuring every claim is captured, validated, and processed correctly the first time.

You plan and structure your day effectively, manage competing priorities, and keep claims, reporting, and follow-ups moving without delays.

You follow procedures, adhere to company policies, and complete every task thoroughly and responsibly — especially when working with sensitive financial information.

You take ownership of your workload, work efficiently to meet daily deadlines, and consistently deliver the outcomes required to support branch performance.

You communicate professionally, respond promptly, and provide supportive, solution-focused service to branches, clients, and internal teams.

You adapt quickly when priorities shift — whether due to weekend claim spikes, urgent queries, or unexpected incidents — while maintaining quality and composure.

You remain calm, focused, and effective under pressure, even when dealing with high claim volumes, tight timelines, or difficult conversations.

You listen carefully, ask the right questions, and capture information accurately when handling damage queries or gathering details from branches and clients.

NON-NEGOTIABLE REQUIREMENTS:

Grade 12 / Matric certificate, with at least 2 years strong administrative experience in claims processing, logistics, a mechanical repair workshop environment, or a similar field.

Proficiency in MS Office

A valid, unendorsed Code 8 driver’s licence (held for a minimum of two years)

Strong written and verbal communication skills , with the ability to interact professionally with suppliers, branches, and internal teams.

A sound understanding of vehicle spares, repair processes, and general vehicle maintenance.

WILL ALSO COUNT HIGHLY IN YOUR FAVOUR IF YOU HAVE:

Experience using systems such as Docuware, TSD, or equivalent platforms.

Validating all open claims, ensuring they are correctly opened, accurately loaded by the CPA, and allocated to the appropriate claims category, with daily checks for the previous day’s claims or Monday validation for weekend claims.

Reporting on claims data, providing figures to the designated Whats App group in the prescribed format.

Handling all Acknowledgements of Debt (AODs) for the region, including staff-related and missed damage claims.

Managing and resolving damage-related queries between branches, staff, and clients within the assigned region.

Billing claims in line with the approved billing list, with training provided.

Enforcing compliance with the accident protocol, applying the relevant SOP when required.

Ensuring vehicle status changes are correctly updated in the car park system for vehicles marked as damaged, in service, sold, or requiring general maintenance.