Retail Wireless Consultant - Part-time

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T‑Mobile brand to life. They live and breathe T‑Mobile, serve as brand ambassadors, and create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast‑paced environment where technology innovations, customer needs, and the retail experience continuously evolve.

They immerse themselves in meaningful connections with our customers, build new relationships, deepen existing relationships, and are experts in uncovering customer needs. Mobile Experts meet performance targets including sales, customer experience, and quality of sale metrics.

• Serving and selling to our customers while providing a best‑in‑class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T‑Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T‑Mobile employees across channels, including business and customer service

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment (Preferred)

• Customer Satisfaction – Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals (Required)
• Team Building – Desire to be a part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues (Required)
• Retail Sales – Competitive drive and confidence to succeed in a fast‑paced sales environment (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No
Safety Sensitive Position:
No

Hourly Base Pay: $19.00
Annualized Incentive Target: $6,552
Successful candidate’s actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T‑Mobile is eligible for an Annual Stock Grant.

T‑Mobile’s benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary life insurance and voluntary disability insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance and access to commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500.

Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.