Senior Commerce Training Manager

Category:
Human Resources

Job Schedule:

Full time

Posted Date: T17:14:08+00:00

Job Shift:

On-site/Remote:
On-Site

GAMING EXPERIENCE REQUIRED

Job Purpose or Objective(s):
The Senior Training Manager is responsible for leading the design, delivery, and evaluation of all training programs within gaming operations. This role drives operational excellence by developing high-performing teams, ensuring compliance with regulatory and company standards, and enhancing the overall guest experience. The position requires a hands-on leader who can supervise, coach, and mentor a team, while collaborating with executives and operational leaders to meet strategic business objectives.

Primary Tasks:

* Lead, coach, and develop a team of training professionals to deliver effective training programs aligned with brand standards, industry regulations, and company goals.

* Design, deploy, and evaluate training programs for all gaming operations, including onboarding, train-the-trainer programs, and ongoing associate development.

* Visit assigned departments to validate training systems, processes and operational standards.

* Collaborate and work with executives, operational leaders, and functional management teams to assess ongoing and future training & development as well as effectiveness of established programs.

* Manage and oversee training programs and processes for new hires, existing associates, and new openings.

* Track and report on training effectiveness using KPIs such as associate performance, engagement, and operational compliance metrics.

* Manage training budgets, resources, and tools, including LMS platforms, e-learning programs, and multimedia training materials.

* Partner with cross-functional teams to integrate training initiatives with broader organizational goals, process improvements, and leadership development programs.

* Mentor and develop future training leaders within the organization.

* Perform other duties as assigned.

Minimum:

* Bachelor's Degree or four (4) years of directly related experience.

* Strong computer skills Microsoft Office (Word, Excel, and Outlook) and Windows XP, including computer-based cash handling experience.

* Proficiency with e-learning techniques

* Highly organized, detail-oriented, and ability to adapt quickly to changing priorities.

* Ability to work independently and cooperatively in a team environment.

* Strong communication (verbal and written), organizational, interpersonal, and managerial skills.

* Solid time management skills, computer competence, and the ability to use multi-media effectively.

* Three plus (3+) years' experience of planning and managing resources to achieve organizational objectives.

* Six plus (6+) years' comprehensive job-related experience in guiding and training others to obtain knowledge and experience to help achieve performance goals.

* Ability to travel to multiple venues as required.