Retail Associate

Pay Range

$14.81/hr - $15.31/hr

Ross is a leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. We bring customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. Our headquarters are in Dublin, CA, with additional buying offices in New York City, Los Angeles, Boston, and 8 distribution centers nationwide.

Ross is a Fortune 500 company committed to an inclusive work environment, continuous learning, and development for our teams.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. This includes greeting customers, assisting them with merchandise, maintaining a clean work area, and presenting merchandise properly. Associates perform tasks across all store areas as needed and may be requested to perform additional tasks to achieve customer service and operational goals.

• Practice safe behaviors and maintain a safe, clutter‑free shopping environment.
• Treat customers and associates with respect and courtesy; greet customers eye contact, smile, say “hello” and “thank you.”
• Assist customers with merchandise and respond promptly to customer service calls.
• Represent and support the Ross brand; maintain a professional appearance and adhere to the dress code.
• Perform cleaning tasks: sweeping, mopping, dusting, wiping counters and mirrors, restocking restroom supplies, and disinfecting high‑touch areas.
• Perform daily assigned sizing, recovery, and merchandising to meet presentation guidelines.
• Expedite newly received merchandise receipts and merchandise them per best practices.
• Understand Loss Prevention Awareness, Shortage Highway, store protection standards.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow Mark‑Out‑of‑Stock policies and handle all cash and refund transactions accurately.
• Demonstrate a sense of urgency and maximize productivity while minimizing steps in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effective communication with customers, associates, and store leadership.
• Ability to perform basic mathematical calculations.

• Use all store equipment, including PDTs, registers, and PC.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend, squat, kneel, climb, carry, reach, stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Stockroom shifts require pushing, pulling, and lifting more than 20 pounds.

None

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer, committed to complying with all applicable laws prohibiting discrimination.

Benefits include Accident, Critical Illness, Vision, Auto, Home, Pet insurance;
Associate Discount, Identity Protection, Purchase Program; 401K, Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay, Referral Bonuses. Full‑time associates receive additional health, dental, vision, legal insurance, vacations, flexible spending, and other benefits.