PM Front Desk Manager Duty; MOD

Overview

FT PM Front Desk Manager on Duty (MOD) oversees PM operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff. Shift schedule is 3 PM - 11 PM, including weekends and holidays. A clean driving record is required.

Range of pay is $20 - 24.05 DOE.

• Provide leadership with guest issues.
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Safely drive our airport shuttle as needed.
• Provide or obtain accurate information.

• Quality
• Productivity
• Customer Focus

EOE/AA/Disabled/Veteran

Daily Pay, giving team members instant access to earnings. Depending upon eligibility, a vacation or PTO benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners.

After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans which includes life insurance. Additional voluntary benefits include long‑term disability, flexible spending accounts, accidental death and dismemberment, legal plans, voluntary medical benefits and employee stock purchase, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs.

The above information is provided as a highlight of the major benefits offered to most full‑team team members in the United States.

Double Tree by Hilton understands that doing the little things well means everything. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know they’ll enjoy an experience they truly value at a competitive price. At Double Tree by Hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again.

Our hotels mark the end of travel’s challenges and the beginning of a restful stay.

H – Hospitality – We’re passionate about delivering exceptional guest experiences.
I – Integrity – We do the right thing, all the time.
L – Leadership – We’re leaders in our industry and in our communities.
T – Teamwork – We’re team players in everything we do.
O – Ownership – We’re the owners of our actions and decisions.
N – Now – We operate with a sense of urgency and discipline.