Patient Experience Specialist -Part Time; S0379

Position Summary

The Patient Experience Specialist is responsible for providing exceptional front line customer service to Axis Health System patients, staff and all others contacting Axis Health System via various mediums including in person, on the phone, and through electronic communications. The specialist facilitates the patients' process at the health center from arrival to departure and ensures that the organization's commitment to whole person, individualized care is evident in each patient's experience.

Responsibilities vary by location and clinic services, including primary care, oral healthcare, and behavioral health services.

• High school degree and at least one year in customer service. Previous work experience in a medical or dental clinic preferred.

• Provides coverage for designated clinics and/or offices throughout Axis Health System regions.
• Provides greeting, check-in, demographic data entry, payment collection and completion of all necessary paperwork for patients.
• Responsible for overall patient registration, distributing enrollment packets, patient screenings, payment collection, scanning records, and creating new charts.
• Ensures insurance information is entered correctly into Electronic Health Record (EHR) and sliding fee processes are adhered to, including fee collection and insurance verification.
• Maintains a positive and cooperative attitude in dealing with patients, co‑workers, and supervisor. Willingness to provide exceptional customer service with ability to look for improved ways to serve patients and create efficiencies.

Starting pay is $20.00 – $21.05 per hour which includes a $2.50 locale differential at Durango worksites and considers preferred experience and preferred education described above.

• Medical (HDHP or PPO)
• Long Term Disability
• 401k offering up to 6% match
• Short Term Disability
• Health Savings Account
• Dental
• Flexible Spending Account
• Vision
• Dependent Care Account
• Pet Insurance
• Life Insurance
• College Invest plans
• Annual Wellness Benefits
• Personal Days
• Loan Repayment Programs
• 9 Company Paid Holidays
• 3 weeks of All Paid Leave (APL) for first 2 years with full-time employment.
• On‑going training & educational opportunities for professional development are also available.

• Employee must occasionally lift and/or move up to 15 pounds.
• Employee is frequently required to walk, sit, stand, or kneel and occasionally required to climb or balance and stoop.
• Must have ability to sit for longer periods at a computer.
• Employee must be able to travel between Axis Health System locations.
• Possible potential exposure to communicable disease. The noise level in the work environment is usually moderate.
• Axis Health System may make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

• Knowledge and ability to operate standard office equipment including scanner, computer, calculator, copy machine, fax, and multi‑line telephone.
• Working knowledge of Windows based computer applications including MS Word, MS Excel, MS Outlook, and ability to access the internet.
• Ability to be helpful and sensitive to the needs of all employees, while concurrently respecting corporate policies, procedures, and priorities.
• Interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers.
• Ability to communicate job‑related information to individuals and small groups.
• Ability to work independently with minimal supervision; plan own work schedule effectively and multi‑task and prioritize in a fast‑paced setting.
• Ability to multi‑task, organize and prioritize workload in a sometimes‑hectic environment with frequent interruptions.
• Ability to concentrate in sometimes hectic and stressful settings.
• Ability to read and understand written materials.
• Ability to absorb and understand complicated insurance benefits information and work with patient to resolve authorization issues.
• Must regard work as confidential.
• Knowledge of dental and medical terminology.
• Professional work ethic.
• Must have current driver's license,…