Senior Technician, Network Operations

Senior Technician, Network Operations

Mastercard powers economies and empowers people in 200+ countries and territories worldwide, building a sustainable economy where everyone can prosper. The role supports a wide range of digital payments, ensuring secure, simple, smart, and accessible transactions.

• Monitors the Mastercard networking environments to ensure consistently high service levels and meet SLAs.
• Troubleshoots and resolves issues.
• Provides routine technical support and maintenance for operations with emphasis on networking technologies.
• Clarifies common customer problems and provides resolutions for simple system failures or degradations according to standard protocols.
• Monitors calls for problems, taking corrective actions to minimize customer impact.
• Creates and updates internal tickets documenting monitoring and recovery steps for the Mastercard Operations Command Center.
• Recommends areas for network enhancements and assists with implementing basic changes within the network environment.
• Supports customer interactions for incident, problem, change and capacity management, and reporting activities for Service Assurance.
• Performs projects and contributes to procedures to ensure operational readiness for OCC employees.

• Experience providing routine to moderately complex technical support and maintenance for networking technologies in an operations environment.
• In-depth understanding of procedures and protocols; can clarify customer problems and resolve system failures accordingly.
• Strong communication skills, successfully interacting with customers to demonstrate problems and solutions.
• Experience recommending basic areasahami for network enhancements for operational and financial value and supporting implementation of improvements.
• Participated in shift turnovers, interpreting escalated issues, and resolving open tier I and II tickets.

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings per Mastercard guidelines.

Mid-Senior level

Full-time

Information Technology

Financial Services, IT Services and IT Consulting, and Technology, Information and Internet