Repairs Advisor​/Call Handler

Role Overview

We are recruiting inbound Call Handlers to work as Repairs Advisors in our Head Office in Houghton Regis.

Working in social housing reactive repairs is interesting, rewarding, varied and fast‑paced. Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.

Previous experience in a Contact / Call Centre is required. Our ideal person will have a background in property maintenance or knowledge of home DIY.

This is a full‑time office‑based position. Working hours are 8 am to 5 pm Monday to Friday, with work until 6 pm and 1 Saturday or 1 Sunday each month. Extra hours are paid at the standard rate in addition to salary.

• Taking inbound calls from tenants and clients (housing associations or councils)
• Using questioning to ensure property repair fault is logged correctly on our in‑house housing management system
• Contacting tenants to book appointments

• 1 year experience in a similar customer service call handling role
• Excellent communication and listening skills
• Ability to multi‑task and manage a demanding workload in a fast‑paced environment
• Excellent telephone manner and administration skills

• Excellent career development opportunities
• Employee Assistance
• Free group Personal Trainer sessions after work every Thursday
• Hamper at Christmas