Breakfast Attendant

Hampton Inn Dunn, North Carolina SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The mission is to provide clean, friendly, well‑organized and safe hotels for guests.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Guest Relations: greet guests happily and use names.
• Guest Satisfaction: collaborate to achieve high score.
• Recovery: handle challenging situations with urgency.
• Hotel Knowledge: understand all hotel features.
• Events: support all groups and events.
• Technology: use relevant technology.
• Phone Etiquette: answer calls with friendly greeting.
• Spotless Cleanliness: keep all front and back areas clean.
• Sparkling Clean Work spaces: keep organized.
• Pitching In: assist with cleaning guest rooms and public spaces as needed.
• Hospitality While Cleaning: greet guests while cleaning.
• Checklists 100% Accuracy.
• Shift Handover Reports accurate and on time.
• Flawless Uniform: clean uniform, nametag, smile.
• Communication: clear, honest, professional.
• Can‑Do Attitude: stretch beyond role.
• Collaboration:
  
  create welcoming environment.

• Table Manicure: clear and sanitize tables after each guest departure.
• Consistent Set‑up: set buffet area each morning per directive.
• Kitchen Checklist: fully clean kitchen per daily checklist.
• Food Safety: follow daily food safety measures.
• Buffet Management: keep area stocked and clean until breakfast period ends.

• Happy Guests: guest satisfaction scores / intent to return.
• Spotless Cleanliness: GM/AGM spot checks, leadership walk‑throughs, guest reviews.
• Product Consistency & Quality: checklist tracking, performance ratings.
• Teamwork: performance ratings.

• Experience in hospitality or service franchise preferred.
• Can‑Do Attitude: positive attitude, willingness to learn.
• Follow Guidelines: understand and follow established guidelines.
• Handle Pace and Pressure: work well in stressful, high‑pressure situations.
• Listening, Conflict Resolution: effective listening, clarity, and resolution with coworkers and guests.
• Communication
  
  Skills:
  
  convey information clearly.
• Hospitality and Guest Service: desire to serve all guests.
• Age: 18 years or older.
• Schedule and Travel: willing to work varied schedule including evenings, nights, weekends, holidays.
• Clock‑in/Out: arrive, clock‑in on time, and clock‑out at scheduled shift ending unless directed.
• Breaks: clock in/out for breaks at designated times.
• Call Outs: provide sufficient notice when calling out for scheduled shift.

• Stand or remain in a stationary position for long periods (3‑4 Hours).
• Type on computers and operate devices, do 10‑key operation, dial telephone.
• Bend, stoop, crouch, lift and transport food boxes up to 25 lbs.
• Inspect and observe details at close range.

• Read, write, understand and communicate effectively using English.

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance – available after 30 days for full‑time team members.

Note:

Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform essential functions and reasonable accommodations will be made for employees with disabilities unless undue hardship. Employer retains right to change or assign other duties. This document does not create an employment contract…

Our Company

• MCR is the 3rd‑largest hotel owner‑operator in the United States.
• Founded in 2006, offices in NYC, Dallas, Chicago, and Richmond.
• MCR has a $5.0B portfolio of 148 premium‑branded hotels across 37 states.
• MCR has >7,000 team members across the country under 9 Marriott brands, 8 Hilton brands, and independent hotels.
• MCR named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three‑time recipient of Marriott Partnership Circle Award…