French Speaking Customer Service Representative

Job: French Speaking Customer Service Representative

Our client is a Distribution company based in Dungannon with new modern offices. They are currently hiring a Customer Service Representative (with French or Spanish) to assist with the development of their growing business and to ensure delivery of a professional level of service. The candidate will ideally have a history of Customer Service experience, Administration, Microsoft Outlook, and Excel skills with either French or Spanish as a second language.

• Deal directly with customers either by telephone, electronically or face to face
• Use of CRM to manage customer queries and resolutions
• Help customers use our online ordering portal and process orders
• Ownership of queries and projects with timely responses provided
• Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
• Internal and external reporting
• Oversight of operations to ensure excellent customer service
• Work with other departments to provide support and meet deadlines

• Customer Service Representative experience or similar
• Able to communicate fluently in French or Spanish (German a preference but not mandatory)
• Demonstration of taking initiative and ownership
  
  Ability to multi-task, prioritise, and manage time effectively
• Strong attention to detail with problem solving skills
• Able to work strongly in a team, or independently
• Strong working knowledge of Microsoft Office Word and Excel
• Preference to be degree educated but not a requirement.

For more information on this French Speaking Customer Service Representative please contact Pauline Haughey on  or email