Assistant Store Manager

Assistant Store Manager – Pandora

Location:

Dunfermline, Scotland, United Kingdom

Highly Competitive Salary | Monthly Bonus Scheme (10–20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits

Work: 40 hours per week (Permanent). Days:
Monday to Sunday.

Rate: £27,000 – £31,500 per year (full‑time equivalent).

Pandora is the world’s largest jewellery brand, specialising in designing, crafting and marketing accessible luxury jewellery made from high‑quality materials. It operates in over 100 countries through 6,800 points of sale, including 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and is committed to sustainability, aiming to halve greenhouse gas emissions across its value chain by 2030.

As an Assistant Store Manager, you will be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading, coaching and developing a high‑performing team, and modelling our signature selling ceremony for world‑class customer experience. You will be responsible for the successful running and trading of the store in the absence of the store manager.

• Drive store performance by analysing sales, KPIs and customer feedback to make informed commercial decisions.
• Support the Store Manager in planning and executing effective business strategies that deliver on sales targets.
• Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact.
• Build, lead and nurture a diverse, inclusive and engaged team to unlock their full potential and support their development.
• Deliver clear and consistent communication, impactful feedback and support with regular development conversations.
• Act as a trusted leader and role model, embedding Pandora’s values of Dream, Dare, Care and Deliver across the team.
• Represent Pandora on the shop floor, bringing deep product knowledge, passion for storytelling and a commitment to brand values.
• Inspire the team to create unique, personalised and meaningful moments for customers by role‑modeling our selling ceremony.
• Take ownership of excellent customer service standards and resolve escalated issues with professionalism and care.
• Support daily operational tasks including rotas, stock control, till operations, security, health and safety and compliance.
• Plan staffing levels in line with commercial needs and seasonal trends.
• Ensure high shop‑floor standards, smooth stock management and overall operational excellence.

• Proven experience driving sales and profitability in a retail environment.
• Passion for delivering exemplary customer service and ability to coach a high‑performing team.
• Strong communication and organisational skills with the ability to multitask, prioritise and adapt to changing business needs.
• A positive, can‑do attitude with contagious enthusiasm for Pandora product and core values.
• A growth mindset, thriving on feedback, embracing change and always looking to raise the bar.
• Well‑presented appearance with a taste for desirable products and a passion for retail.

• Highly competitive salary.
• Monthly bonus of 10% if sales targets are achieved (potentially 20% if stretch targets are met).
• Generous jewellery uniform allowance.
• Employee discount.
• ‘Wear box’ access to select jewellery to wear each time you’re working.
• Exclusive retail, hospitality and entertainment discounts via our online benefits platform.
• Free support through ‘Retail Trust’ for health, well‑being, financial advice, legal aid and more.
• Parties, incentives and gifts throughout the year.
• Clear career progression and training opportunities.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. We encourage applicants to refrain from adding identity‑related elements such as photos, marital status or age. If you require reasonable adjustments for your interview(s), please let us know as soon as possible.

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