Regional Operations Manager

Regional Operations Manager

Location: Rosyth, covering Scotland & Northern Ireland

Reports to: Operations Director

Salary: £80,000 - £85,000

Car Allowance: £9000 Per Annum

Interviews: To be held in March 2026

Lead. Influence. Deliver. Shape the Future of Defence FM Operations.

Landmarc Support Services is recruiting an exceptional Regional Operations Manager to lead the delivery of Facilities Management (FM) and operational services across the Scotland & Northern Ireland region, one of the most complex and diverse areas of the Defence Training Estate.

This role offers a rare opportunity to drive Hard FM, Soft FM, asset management, and estate operations at scale, while leading a large multi disciplinary workforce across dispersed and rural sites. It requires a strong people leader with deep FM experience, excellent commercial awareness, and proven capability in CAFM optimisation, compliance, and operational performance management.

As a key member of the Leadership Team, you will contribute to national FM strategy, support business transformation, and ensure operational excellence in partnership with the Defence Infrastructure Organisation (DIO).

• Provide visible, inclusive leadership across multi site FM and operational teams.
• Drive a high performance culture focused on safety, accountability, and service excellence.
• Lead performance management, behavioural standards, wellbeing and professional development.
• Empower and develop local leadership teams to deliver Hard FM, Soft FM and reactive maintenance services.

• Take strategic responsibility for the safe, compliant, and efficient delivery of FM services.
• Manage Hard FM, Soft FM, reactive maintenance, rural estate management, and operational readiness.
• Oversee workforce deployment and logistical planning across dispersed sites and remote environments.
• Ensure full compliance with statutory, environmental, H&S and CDM requirements.
• Drive service quality through data led decision making and performance management.

• Maximise the use of CAFM platforms to enhance asset management, work order planning, audit trails, and reporting.
• Drive digital transformation initiatives across FM operations, improving efficiency and compliance.
• Use analytics, dashboards, and performance metrics to support operational decision making.

• Lead regional budgeting, forecasting, and P&L performance.
• Ensure strong cost control, value for money, and contract compliance.
• Identify opportunities for operational efficiency, FM innovation, and service improvement.
• Contribute to national business planning and FM strategy development.

• Act as primary contact for DIO, Defence users, local authorities, and regional stakeholders.
• Build trusted relationships and manage expectations while maintaining contractual boundaries.
• Represent Landmarc at regional and national forums, presenting performance insights and improvement plans.
• Support the delivery of contractual social value commitments through proactive engagement with local communities and voluntary organisations

• Play a key role in national alignment, consistency, and Leadership Team collaboration.
• Lead change programmes, FM transformation initiatives, and continuous improvement.
• Oversee mobilisation of new services, project works, contract variations, and estate enhancements.

• Strong background in Facilities Management, including Hard FM, Soft FM, and reactive services.
• Proven experience leading multi site or geographically dispersed FM operations.
• Skilled in the use and optimisation of CAFM systems for compliance, asset management and reporting.
• Excellent understanding of H&S, statutory compliance, CDM regulations and environmental standards.
• Experienced in managing multi million pound FM contracts and regional budgets.
• Exposure to public sector, Defence, rural estates, or complex infrastructure environments is desirable.
• IOSH Managing Safely essential; NEBOSH General preferred.
• Professional membership (IWFM, CMI, APM)…