Appointment Coordinator

Overview

An exciting opportunity has arisen for a Health Records Appointment Coordinator to join our busy team.

The Health Records Department provides multi-hospital and multi-section comprehensive 24-hour Health Records Service across Fife, incorporating Clinical Coding, Information Management, Inpatient Services, Emergency Department, Minor Injuries Unit, Records Libraries, Scanning, Subject Access Requests, Outpatients, Waiting Times, Overseas Visitor Status and NHS Fife Switchboard.

We require a Part-Time Appointment Coordinator to provide a comprehensive administrative service appointing patients within national and local targets while following the Scottish Government Waiting Times Standard, New Ways, and the Patient Access policy.

• Provide a comprehensive administrative service appointing patients within national & local targets.
• Follow the Scottish Government Waiting Times Standard, New Ways, and the Patient Access policy.
• Prioritise and manage day-to-day workload in a busy mental challenging environment.
• Work independently and as part of a team with minimal supervision.

• Standard Grade (or equivalent). Good keyboard and typing skills.
• Knowledge of the Patient pathway, 18-week RTT and New Ways.
• Excellent organisational and listening skills.
• Flexible approach to working.
• Good level of English language competency and communication skills.

• Relevant Outpatient Health Records experience essential.
• Previous Admin / Clerical experience preferable, preferably in a Health Records department.
• Knowledge of GDPR and confidentiality preferred.

• Flexible working and family-friendly policies.
• Full support for disabled candidates and candidates with long-term conditions or neurodivergent candidates by making reasonable adjustments.
• NHS Fife is committed to encouraging equality and diversity and eliminating unlawful discrimination. NHS Scotland welcomes applications from all sections of society.

Please note the salary for this post is pro rata to part-time hours. For informal enquiries please contact Miss Amy McCulloch, Health Records Team Leader on ext 28603 or Miss Amie White, Health Records Team Leader on ext 24026.

NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application. To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country.

This permission is, without exception, granted by the UK Visa and Immigration Service. As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. Guidance on routes to permission is available on  If you do not have the necessary eligibility to work in the UK, it might be possible to secure sponsorship via a UK Skilled Worker/Health Care Worker Visa.

Further information on these criteria can be found. Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check than is currently the case. If the post is assessed as a regulated role, your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. For more details on these changes please visit the Disclosure Scotland service.

It is essential that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored before submitting your application form.