Appointment Coordinator

Overview

An exciting opportunity has arisen for Health Records Appointment Coordinator to join our busy team.

The Health Records Department provides multi-hospital / multi-section comprehensive 24-hour Health Records Service across Fife incorporating Clinical Coding, Information Management, Inpatient Services, Emergency Department, Minor Injuries Unit, Records Libraries, Scanning, Subject Access Requests, Outpatients, Waiting Times, Overseas Visitor Status and NHS Fife Switchboard.

We require a Part-Time Appointment Coordinator to provide a comprehensive administrative service appointing patients within national & local targets while following the Scottish Government Waiting Times Standard, New Ways, and the Patient Access policy.

• Provide a comprehensive administrative service appointing patients within national & local targets while following the Scottish Government Waiting Times Standard, New Ways, and the Patient Access policy.
• Support the outpatient health records function in a busy environment, prioritising day-to-day workload and supporting waiting times and appointment systems.
• Work independently and as part of a team with minimal supervision, contributing to a flexible approach in a busy setting.

• Education to Standard Grade (or equivalent).
• Good keyboard/typing skills with the ability to work on your own initiative.
• Knowledge of the Patient pathway, 18-week RTT and New Ways.
• Good organisational & listening skills; a flexible approach to working; good level of English language competency and strong communication skills.
• Relevant Outpatient Health Records experience is essential; ability to prioritise and manage day-to-day workload in a busy environment.
• Flexible working hours and a good understanding of waiting times and appointment systems; ability to work independently and as part of a team.
• Previous Admin / Clerical experience preferably in a Health Records department; knowledge of GDPR and confidentiality.

• This permanent position is well suited to an individual looking to gain hands-on experience in a busy, supportive workplace.
• Please note the salary for this post is pro rata to part-time hours.
• For informal enquiries please contact Miss Amy McCulloch, Health Records Team Leader on ext 28603 or Miss Amie White, Health Records Team Leader on ext 24026.
• NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.
• To work in the United Kingdom, there is a legal requirement to demonstrate the relevant permission to work in the country. This permission is granted by the UK Visa and Immigration Service.
• As part of pre-employment checks, NHS Scotland Boards will check entitlement to work in the UK. This can be evidenced through various routes including certain visas and EU settled/pre-settled status.
• For some post types, sponsorship via a UK Skilled Worker/Health & Care Worker Visa may be possible if the employer is a licensed Sponsor and salary criteria are met.
• It is ESSENTIAL that you check you have the right to work in the UK or that the post may be eligible for sponsorship BEFORE submitting your application.
• From 1 April 2025, there may be changes to criminal records checks (PVG if applicable). Details will be confirmed by the Hiring Manager or Recruitment Team.
• NHS Scotland is committed to equality, diversity and removing unlawful discrimination; applications are welcome from all sections of society.