Virtual Front Desk Representative

GABA Telepsychiatry is a mental health practice that offers online psychiatric services. We aim to provide a convenient and accessible way for individuals to receive mental health care. We're seeking a talented and empathetic individual to join our team as a Front Desk Representative.

About the role:

You will be responsible for communicating with potential patients via phone, email, and chat, and addressing their queries to facilitate a successful conversion, as well as performing some administrative tasks.

Responsibilities:

• Prospecting new leads and accounts using existing databases and phone calls.
• Calling up to 25 prospective patients a day and responding to their inquiries via phone, email, and chat, ensuring timely and informative responses in an empathetic manner.
• Actively promote our services and explain pricing and insurance options.
• Persuasively address client concerns and objections to drive conversions.
• Maintain accurate and up-to-date records of client interactions and appointments.
• Stay informed about the latest industry trends and best practices.

Qualifications:

• 10+ years of sales experience or a natural sales aptitude (Psychology background preferred)
• Excellent communication and interpersonal skills.
• Strong empathy and active listening abilities.
• A passion for helping others and making a positive impact.
• Ability to work independently and as part of a team.
• Strong organisational and time management skills.