Floor Manager - Floor

Company Description

FRASERS is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand as Frasers and are looking for dynamic candidates to join our team in our Dundee store.

As a Floor Manager, you will offer an exceptional level of one‑to‑one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for fashion and for delivering a world class client experience. You will coach and develop, ensure brand standards are delivered and ensure all operational tasks are completed.

This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
• Confidently demonstrate/ apply products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self‑driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
• Pro‑actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products and in‑store events
• Own the planning and delivery of in‑store events in conjunction with the store and brands
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Support the store management team
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

• Experience with in luxury or premium retail at a management level
• Vast knowledge and passion of luxury retail including building brand relationships
• A background managing a team of managers
• Proven track record of internal progression and development
• Must be able to work well under pressure and to strict deadlines
• Able to work a flexible schedule based on the company needs

• Demonstrates a high level of personal energy
• Confident, assertive and personable
• Positive and enthusiastic with a can‑do attitude
• Great communication skills
• Self‑driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

• Basic salary £34,722 per annum
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission‑led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Join the Fearless
  1000 Incentive Scheme (watch the video to find out more)
• Holiday pay
• 40% in‑store uniform discount
• Bike to work scheme
• Group‑wide 20% discount across all Frasers Group brands

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industry: Graphic Design