C1 Strategy and Performance Team Leader - Social Security Scotland

C1 Strategy and Performance Team Leader - Social Security Scotland Job Info

• Job Identification 3367
• Profession Operational Delivery
• Job Family Leadership and Management
• Locations Dundee, United Kingdom Glasgow, United Kingdom (Hybrid)
• Minimum Annual Salary 60,010
• Maximum Annual Salary 74,820
• Working Pattern Full Time
• Which requisition process does this apply to? Standard
• Number of Openings 1
• Apply Before 03/25/2026, 11:55 PM

This post is based in the Organisational Strategy and Performance team and is responsible for day to day management of strategic planning for Social Security Scotland including the co‑ordination of the business planning process, as well as the production of annual Business Plans and Corporate Plan which are essential to fulfil our governance framework.

Responsible for the production of the organisational Business Plan and Corporate Plan documents, including liaising with colleagues across the organisation on priorities.

Provide support for business planning at divisional level, including line of sight to organisational priorities.

Co‑ordinate the delivery of the Annual Accounts and Report, including leading on the production of the Performance Report section.

Provide a strategic narrative on organisational performance, and facilitate the publication of the Performance Framework annual report.

Lead the co‑ordination of Social Security Scotland’s input and response to external scrutiny reviews including Scottish Commission on Social Security reviews and Audit Scotland performance reports, working closely with Social Security policy.

• Line management and day to day responsibility for a team of staff to deliver a credible, responsive and professional service

We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

• Seeing the Big Picture (Level
  4)

You can find out more about Success Profiles Behaviours here.

1. Connections and Communication

• Builds and uses relationships and networks to share insights, customer views, and learning about the issues affecting service and delivery effectiveness and impact.
• Ensures both self and teams apply best practice for diffusing hostility and managing conflict, and supports colleagues when incidents occurs.
• Recognises the complexities of organisational service delivery, and communicates key issues and messages in an open, simple, and accessible way to stakeholders.

2. Operational Leadership and Management

• Sets a compelling sense of direction and purpose for the team and builds costed, measurable plans to secure and maintain delivery excellence.
• Systematically manages risks which might impact on service delivery, using Risk Registers, Certificates of Assurance etc.
• Leads teams to ensure delivery is achieved within legal, regulatory and policy frameworks, and to promote a culture of compliance (where required).

Sources and analyses a range of data and insights (e.g. user‑insights, socio‑economic data) to inform options and make decisions.

Leads the development of metrics and dashboards to assess performance and improvements to services and operational delivery.

Manages, supports and engages positively with inspections and audits - to gather data and evidence, and shape and act upon findings and recommendations.

You can find out more about the skills required, here: ODP Competency framework | SSS - Social Security Scotland.

Apply online, providing a CV and a Supporting Statement (of no more than 500 words) which provides evidence of how you meet the Success Profiles above.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

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